LEGAL

Terms and Conditions
Privacy Policy
Refund Policy
Regulatory
Disclaimer

Introduction

This Privacy Policy ("Policy") explains how Simpaisa ("Company," "we," "our," or "us") collects, uses, discloses, and protects personal data. We are committed to safeguarding user ("You" or "Customer") privacy and user data while ensuring transparency and compliance with applicable data protection laws, including the GDPR. By continuing the use of this website and our services, you agree to the practices outlined in this Policy.

Scope & Applicability

This Policy applies to all users interacting or using our services, whether through our website, mobile applications, or other digital platforms. The Policy governs the collection, processing, and storage of personal data in accordance with applicable regulations. This Policy also extends to interactions with third-party partners and service providers engaged in delivering our services.

Collection Of Personal Data

We collect personal data in various ways, including:

  • Transactions: When making payments, purchases, or service requests.
  • Customer Support: When contacting us for inquiries or assistance.
  • Third-Party Sources: From payment processors, business partners, or publicly available sources.
  • Automated Technologies: Through cookies, analytics tools, and tracking mechanisms to enhance user experience and security.

Use Of Personal Data

Personal data is used for the following purposes:

  • Providing and improving our services.
  • Processing payments and preventing fraud.
  • Fulfilling legal and regulatory obligations.
  • Communicating important updates or marketing materials (with consent).
  • Personalising user experience and enhancing security.
  • Conducting internal research and business analysis to enhance operational efficiency.

Disclosure Of Personal Data

We may share personal data with:

  • Service Providers: Third-party vendors supporting our business operations.
  • Regulatory Authorities: When required by law or to comply with legal obligations.
  • Affiliates and Partners: To enhance service delivery and business operations.
  • Mergers and Acquisitions: In case of corporate restructuring or asset transfers.
  • Legal and Compliance Entities: If required to protect rights, prevent fraud, or respond to legal inquiries.

Data Retention & Security

We retain personal data only for as long as necessary to fulfill its intended purpose or as required by law. Security measures are in place to prevent unauthorized access, modification, or disclosure of personal data. We regularly review our data storage practices to ensure compliance with industry standards and legal requirements.

CONTACT US

For any questions or concerns regarding this Policy, please contact us at:

Email: support@simpaisa.com

Head Office: Suntec Tower One, 7 Temasek Boulevard, #12-07, Postal 038987