LEGAL

Terms and Conditions
Privacy Policy
Refund Policy
Regulatory
Disclaimer

INTRODUCTION

This Privacy Policy (“Policy”) explains how Simpaisa ("Company," "we," "our," or "us") collects, uses, discloses, and protects personal data. We are committed to safeguarding user (“You” or “Customer”) privacy and user data while ensuring transparency and compliance with applicable data protection laws, including the GDPR. By continuing the use of this website and our services, you agree to the practices outlined in this Policy.

SCOPE & APPLICABILITY

This Policy applies to all users interacting or using our services, whether through our website, mobile applications, or other digital platforms. The Policy governs the collection, processing, and storage of personal data in accordance with applicable regulations. This Policy also extends to interactions with third-party partners and service providers engaged in delivering our services.

COLLECTION OF PERSONAL DATA

We collect personal data in various ways, including:

  • Transactions: When making payments, purchases, or service requests.
  • Customer Support: When contacting us for inquiries or assistance.
  • Third-Party Sources: From payment processors, business partners, or publicly available sources.
  • Automated Technologies: Through cookies, analytics tools, and tracking mechanisms to enhance user experience and security.

USE OF PERSONAL DATA

Personal data is used for the following purposes:

  • Providing and improving our services.
  • Processing payments and preventing fraud.
  • Fulfilling legal and regulatory obligations.
  • Communicating important updates or marketing materials (with consent).
  • Personalising user experience and enhancing security.
  • Conducting internal research and business analysis to enhance operational efficiency.

DISCLOSURE OF PERSONAL DATA

We may share personal data with:

  • Service Providers: Third-party vendors supporting our business operations.
  • Regulatory Authorities: When required by law or to comply with legal obligations.
  • Affiliates and Partners: To enhance service delivery and business operations.
  • Mergers and Acquisitions: In case of corporate restructuring or asset transfers.
  • Legal and Compliance Entities: If required to protect rights, prevent fraud, or respond to legal inquiries.

DATA RETENTION & SECURITY

We retain personal data only for as long as necessary to fulfill its intended purpose or as required by law. Security measures are in place to prevent unauthorized access, modification, or disclosure of personal data. We regularly review our data storage practices to ensure compliance with industry standards and legal requirements.

USER RIGHTS

Users have the right to:

  • Access, correct, or delete their personal data.
  • Withdraw consent for marketing communications.
  • Request data portability.
  • Lodge complaints with data protection authorities if concerns arise.
  • Restrict or object to certain types of data processing under applicable laws.

INTERNATIONAL DATA TRANSFERS

We may transfer personal data across jurisdictions, ensuring appropriate safeguards like standard contractual clauses to maintain data protection compliance. These measures ensure that your personal data is handled securely regardless of where it is processed. When processing Personal Data outside of England and Wales, we ensure compliance with applicable data protection laws, including but not limited to the GDPR, by implementing robust safeguards such as standard contractual clauses. This ensures that the data protection offered is equivalent to that required under local regulations.

COOKIES & TRACKING TECHNOLOGIES

We use cookies and similar technologies to enhance user experience, analyze site usage, and provide targeted content. Users can manage cookie preferences via browser settings. Disabling cookies may affect certain functionalities of our services.

UPDATES TO THIS POLICY

We may update this Privacy Policy from time to time. Users will be notified of significant changes via our website or direct communication. It is recommended to review this Policy periodically to stay informed about how we handle personal data.

CONTACT US

For any questions or concerns regarding these Terms, please contact us at:

Email: support@simpaisa.com
Head Office: Suntec Tower One, 7 Temasek Boulevard, #12-07, Postal 038987

We value your privacy and are committed to ensuring the security and confidentiality of your personal data.